Frequently asked questions.
We know you’ve probably got lots of questions, we hope to answer most of these here or elsewhere on the site. If we haven’t answered your question, please call on 023 9255 4007 or email , we’re more than happy to help.
Do I need to see my GP first?
No, you do not need a referral from The NHS to start your treatment with us. Unless you are using private insurance and they specify otherwise, we will see you without the need for any delay.
What shall I wear?
Wear something comfortable and appropriate for the area of your injury to be assessed - e.g. shorts for a knee injury. We understand that some people can be nervous or put off by the thought of an examination, please be assured that we are professionals and your modesty will be respected at all times.
When do I pay?
Payment is due at the end of every appointment, unless you have private health insurance, in which case we will deal with that company direct. Our preferred method of payment is by card but we also accept cash. Printed receipts are available upon request. Our fees can be seen here.
Can I change my appointment?
We ask that you give us a minimum of 24 hrs notice of any changes to your appointment so that we can offer the appointment to another client. Less than 24 hours notice may result in a charge. You can call us, email or send us a text.
Do I need to bring anything with me to my appointment?
If you have had any tests or investigations related to your problem (like a scan or X Ray), it can be helpful to bring these along.
What are your qualifications?
How many sessions will I need?
This will depend on factors such as:
How long you've had a problem
The severity of your symptoms and condition
What you want do be able to do? For example, a person wishing to get back to training for a specific sport or event may require a longer course of treatment for a knee injury than an office-worker who spends a lot of time sitting.
A standard course of physiotherapy would be around 3-5 sessions but this can vary. A client with a minor injury or someone seeking advice on what they should and shouldn’t be doing in relation to their condition might just need 1-2 sessions covering specific exercises to do themselves at home. However, a client requiring post-operative treatment or neuro physio for stroke recovery may require treatment over a longer period.
We pride ourselves on transparency and honesty at Hope Physiotherapy Clinic, you can be assured that we will not extend your treatment unnecessarily.
If you have any questions not answered here, please get in touch as we are only too happy to help.